{"xsrfToken":"1bcf291907e15214994e94c6c5bb732395dc7944_lout","helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to DELL Product Compliance Support ","sharedPortalName":"DELL Product Compliance ","userInitialAnnouncementMessageWiki":"<p><font color=\"red\"> *** Our helpdesk is currently experiencing unplanned server issues related to the storage of our documentation. Unfortunately, this situation is impacting our response time to your requests. Rest assured, our I/T Team is diligently working to resolve this issue. We sincerely apologize for any inconvenience this may cause and greatly appreciate your understanding during this challenging time.***</font></p>\n<p>Dell Inc. (Dell) is committed to compliance with the laws and regulations in each country into which the company ships our products. Our products are designed and tested to meet the appropriate worldwide standards for Product Safety, Electromagnetic Compatibility, Ergonomics and other regulatory compulsory requirements, when used for their intended purpose.</p>\n<p>The Product Compliance Help Desk responds to requests in the order they are received and monitored during normal business hours, Monday - Friday, 8a.m. - 5p.m. CST / GMT-6 hours. Our commitment is to respond within 2 business days from the time your request was received. To submit a request, please click here.</p>\n<p>Dell Internal Employees are required to Log in if they are not seeing Category Options in the request form. Please follow the <a href=\"https://dellproductcompliance.atlassian.net/wiki/download/attachments/23265281/Jirahelpdesk%20%20External%20User%20Guide.docx\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">User Guide instructions </a></p>","translations":{"en-US":{"helpCenterTitle":"Welcome to DELL Product Compliance Support ","sharedPortalName":"DELL Product Compliance ","announcementMessage":"\n{color: red} *** Our helpdesk is currently experiencing unplanned server issues related to the storage of our documentation. Unfortunately, this situation is impacting our response time to your requests. Rest assured, our I/T Team is diligently working to resolve this issue. We sincerely apologize for any inconvenience this may cause and greatly appreciate your understanding during this challenging time.***{color}\n\nDell Inc. (Dell) is committed to compliance with the laws and regulations in each country into which the company ships our products. Our products are designed and tested to meet the appropriate worldwide standards for Product Safety, Electromagnetic Compatibility, Ergonomics and other regulatory compulsory requirements, when used for their intended purpose.\n\n\nThe Product Compliance Help Desk responds to requests in the order they are received and monitored during normal business hours, Monday - Friday, 8a.m. - 5p.m. CST / GMT-6 hours. Our commitment is to respond within 2 business days from the time your request was received. To submit a request, please click here.\n\nDell Internal Employees are required to Log in if they are not seeing Category Options in the request form. Please follow the [User Guide instructions |https://dellproductcompliance.atlassian.net/wiki/download/attachments/23265281/Jirahelpdesk%20%20External%20User%20Guide.docx]","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/1e9a4cd8-7d95-4c99-b0f1-eadcc9abfedb/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhNjk5MWE5YS1mMjFlLTRmMDMtYWNkZi0yNWE2MjRjZmFkMjAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjFlOWE0Y2Q4LTdkOTUtNGM5OS1iMGYxLWVhZGNjOWFiZmVkYiI6WyJyZWFkIl19LCJleHAiOjE3MTM5NTE5NTEsIm5iZiI6MTcxMzk1MTM1MX0.UELJ2lldyxpsfJu5OXuGnSUA2MNgKkqxzDq8qtZF1HI&client=a6991a9a-f21e-4f03-acdf-25a624cfad20&height=300&mode=fit","bannerMediaApiFileId":"1e9a4cd8-7d95-4c99-b0f1-eadcc9abfedb","useDefaultBanner":false,"isBannerAvailable":true},"sharedPortal":{"name":"DELL Product Compliance ","description":"<p>Welcome to the help center - we're here to help! 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We will make every effort to process your request within 2 business days, but we sometime experience delays in our response rates.</p>\n\n<p>Dell Internal Employees are required to Log in if they are not seeing Category Options in the request form. Please follow the <a href=\"https://dellproductcompliance.atlassian.net/wiki/download/attachments/23265281/Jirahelpdesk%20%20External%20User%20Guide.docx\" class=\"external-link\" rel=\"nofollow noreferrer\">User Guide instructions </a></p>","portalBaseUrl":"/servicedesk/customer/portal/12","isFeatured":true,"rank":1,"isPortalNotVisibleOnHelpCentre":false,"hiddenFromHomeScreen":false},{"id":"13","key":"gi","name":"DELL General Information","description":"<p>Dell’s Regulatory Compliance Policy along with a list of Quick Links to Product Compliance resources are included.</p>\n\n<p>The Product Compliance Help Desk responds to requests in the order they are received and monitored during normal business hours, Monday - Friday, 8a.m. - 5p.m. CST / GMT-6 hours.<br/>\nOur Service Level Agreement (SLA) is 2 business days from the time your request entered the mailbox. We will make every effort to process your request within 2 business days, but we sometime experience delays in our response rates.</p>\n\n<p>Dell Internal Employees are required to Log in if they are not seeing Category Options in the request form. Please follow the <a href=\"https://dellproductcompliance.atlassian.net/wiki/download/attachments/23265281/Jirahelpdesk%20%20External%20User%20Guide.docx\" class=\"external-link\" rel=\"nofollow noreferrer\">User Guide instructions </a></p>","portalBaseUrl":"/servicedesk/customer/portal/13","isFeatured":true,"rank":3,"isPortalNotVisibleOnHelpCentre":false,"hiddenFromHomeScreen":false},{"id":"9","key":"wchda","name":"What can the DELL Help Desk Answer","description":"<p>Welcome! You can raise a request for What can the Help Desk Answer using the options provided.</p>\n\n<p>The Product Compliance Help Desk responds to requests in the order they are received and monitored during normal business hours, Monday - Friday, 8a.m. - 5p.m. CST / GMT-6 hours.<br/>\nOur Service Level Agreement (SLA) is 2 business days from the time your request entered the mailbox. We will make every effort to process your request within 2 business days, but we sometime experience delays in our response rates.</p>\n\n<p>Dell Internal Employees are required to Log in if they are not seeing Category Options in the request form. Please follow the <a href=\"https://dellproductcompliance.atlassian.net/wiki/download/attachments/23265281/Jirahelpdesk%20%20External%20User%20Guide.docx\" class=\"external-link\" rel=\"nofollow noreferrer\">User Guide instructions </a></p>","portalBaseUrl":"/servicedesk/customer/portal/9","isFeatured":true,"rank":2,"isPortalNotVisibleOnHelpCentre":false,"hiddenFromHomeScreen":false},{"id":"6","key":"ei","name":"DELL Environmental Information","description":"<p>Designed with the environment in mind, Dell’s products meet environmental programs such as energy consumption, restricted materials and recyclability. 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Please follow the <a href=\"https://dellproductcompliance.atlassian.net/wiki/download/attachments/23265281/Jirahelpdesk%20%20External%20User%20Guide.docx\" class=\"external-link\" rel=\"nofollow noreferrer\">User Guide instructions </a></p>","portalBaseUrl":"/servicedesk/customer/portal/6","isFeatured":true,"rank":4,"isPortalNotVisibleOnHelpCentre":false,"hiddenFromHomeScreen":false},{"id":"5","key":"gpuh","name":"DELL General Product Use & Handling","description":"<p>Product use and handling instructions, product and accessory information, accessibility for Dell products information are available.</p>\n\n<p>The Product Compliance Help Desk responds to requests in the order they are received and monitored during normal business hours, Monday - Friday, 8a.m. - 5p.m. CST / GMT-6 hours.<br/>\nOur Service Level Agreement (SLA) is 2 business days from the time your request entered the mailbox. 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